Refunds & Returns Policy
Last Updated: 2025
At Clasé BéBé, every product is handcrafted with care and made in small batches to ensure quality and freshness. Because of the personal and hygienic nature of skincare and body care products, all sales are final.
However, your satisfaction is extremely important to us. If there is ever an issue with your order, we will always do our best to make it right.
🛍 All Sales Final
Due to the nature of our products — including body butters, soaps, oils, facial treatments, and personal care items — we do not accept returns or exchanges for:
Opened products
Used products
Unwanted scents
Buyer’s remorse
Items damaged after delivery
This policy helps ensure product integrity, safety, and hygiene for every customer.
📦 Order Issues & Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery:
Please include:
Your order number
A description of the issue
Clear photos of the product and packaging
We will respond promptly and provide either a replacement or store credit, depending on the situation.
⏳ Cancellations
Orders cannot be canceled once they have been prepared for shipping.
❗️ Allergies & Sensitivities
Ingredients are listed clearly for each product. Customers are responsible for reviewing all ingredients prior to purchase.
If you have known allergies or sensitivities, please use caution when trying any new skincare product.
🙏 Our Promise
At Clasé BéBé, we are committed to providing high-quality, natural products and exceptional customer care. If something isn’t right, please reach out — we are here to help.